Position Title: Senior IT Support Analyst

Location: Vancouver, B.C.

Type: Full-Time, Permanent

About

Our client, a well-established IT services provider, is seeking a Senior IT Support Analyst (Level 2) to join their growing team. This role is ideal for a highly skilled technician who thrives in a fast-paced, client-facing environment and is passionate about delivering exceptional IT support to small and medium-sized businesses. The successful candidate will be responsible for a wide range of technical support services, from desktop and server configuration to network infrastructure and cloud-based solutions.

What You Will Do

• Provide responsive helpdesk support for internal and client systems.
• Act as the primary IT contact for clients, managing hardware, software, and network issues.
• Configure and deploy workstations, servers, and network infrastructure.
• Install, support, and troubleshoot software across servers, networks, and endpoints.
• Manage and maintain systems including Windows Server (2012-2022), Active Directory, Azure AD, Microsoft 365, Exchange, Hyper-V, VMware, and Cisco Meraki.
• Implement and support security protocols, backup systems, and disaster recovery solutions.
• Deliver on-site user training and provide after-hours on-call support as needed.
• Collaborate with other technicians to resolve complex technical issues and document proactive solutions.
• Build strong client relationships and identify opportunities to improve IT processes and recommend new technologies.
• Assist with onboarding new managed services clients and conduct pre-contract assessments.
• Maintain KPIs and certifications as required.

What You Bring

• Associate or bachelors degree in Computer Science, IT, or a related field, or equivalent experience.
• 5+ years of experience in technical support within small to medium-sized business environments.
• Proficiency with Microsoft technologies including Windows Server, Exchange, Microsoft 365, Intune, Autopilot, Azure AD, and Teams.
• 2-3 years of experience managing Microsoft Enterprise Mobility and Azure workloads.
• Strong knowledge of virtualization (Hyper-V or equivalent), security, storage, and disaster recovery.
• Experience with tools such as VEEAM, SentinelOne, and hyperconverged platforms is preferred.
• Certifications such as MCSE, MCTS, MCITP, A+, Network+, or ITIL v3/4 are highly desirable.
• Excellent diagnostic, troubleshooting, and customer service skills.
• Ability to manage multiple priorities with professionalism and composure.
• Willingness to travel locally to client sites as needed.

If you are interested in this position and meet the above criteria, please click the 'Apply for Job' button below to send your resume securely and in confidence directly to the recruiter in charge of this position. We thank all applicants; however, only those selected for interviews will be contacted.

All applicants must be legally entitled to work in Canada.

WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.

We invite you to become one of our satisfied candidates! 10 Percent Recruiting Ltd. believes in transparency with our candidates and our employers; we understand that open communication and collaboration are fundamental to our success. Our professional recruiters are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. We are committed to actively building lasting relationships and building trust by listening, following through, and keeping our word. We look forward to exceeding your expectations!
Learn more about 10 Percent Recruiting Ltd. and view our current job opportunities, career tips, and tools at https://10percentrecruiting.com